Refund policy

Refund & Return Policy

ICEMANSTORE

Last Updated: July 9, 2026

At ICEMANSTORE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below.

1. Return Eligibility

You may request a return if:

  • The item arrives damaged or defective.
  • You receive the wrong item.
  • The item is significantly different from its description.

To be eligible for a return, you must contact us within 7 days of receiving your order and provide your order number along with clear photos or videos showing the issue.

Items must be unused, in their original condition, and in their original packaging where applicable.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or incorrect:

  • Sale or clearance items.
  • Gift cards.
  • Personalized or custom-made products.
  • Items that have been used, damaged by the customer, or are missing original packaging.
  • Hygiene or personal care products that have been opened, where applicable.

3. Refunds

If your refund request is approved:

  • Refunds will be issued to your original payment method.
  • Please allow 7–14 business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error or you received a defective or incorrect item.

4. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been dispatched by our supplier, it can no longer be cancelled.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us within 7 days of delivery with:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos of the item and its packaging.

Once we review your claim, we may offer a replacement, store credit, or a full or partial refund, depending on the circumstances.

6. Lost Packages

If your order is confirmed as lost in transit by the shipping carrier, please contact us. We will investigate the issue and, where appropriate, arrange a replacement or refund.

7. Return Shipping

Where a return is approved, customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Do not return any item without contacting us first, as return instructions may vary depending on the supplier.

8. Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work towards a fair resolution before initiating a payment dispute or chargeback.

9. Consumer Rights

Nothing in this Refund & Return Policy limits or excludes any rights you may have under applicable consumer protection laws, including the Consumer Protection Act, 2008 (South Africa).

10. Contact Us

If you have any questions or wish to request a return or refund, please contact us:

Store: ICEMANSTORE

Email: icemanstore238@gmail.com