Shipping policy

Shipping Policy

ICEMANSTORE

Last Updated: July 9, 2026

Thank you for shopping with ICEMANSTORE. We partner with trusted suppliers to offer quality products at competitive prices. Because many of our products are shipped directly from our suppliers, shipping and delivery times may vary.

Order Processing

  • Orders are processed within 1–5 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Once your order has been processed, it will be prepared for shipment by our supplier.

Delivery Times

Estimated delivery times are:

  • South Africa: 7–15 business days.
  • International Orders: 10–25 business days, depending on the destination.

These delivery estimates are not guaranteed and may vary due to customs inspections, courier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the shipping option selected. From time to time, ICEMANSTORE may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

When tracking is available, you will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow a few days for tracking information to become active.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different suppliers or warehouses. As a result, items may arrive on different dates at no additional shipping cost.

Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities.

Delivery Delays

While we work closely with reliable suppliers and shipping partners, ICEMANSTORE cannot be held responsible for delays caused by customs clearance, courier issues, weather, public holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. ICEMANSTORE is not responsible for orders delivered to incorrect addresses provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost or Damaged Orders

If your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date or receiving the package. We will work with the supplier and shipping carrier to investigate and, where appropriate, arrange a replacement or refund in accordance with our Refund & Return Policy.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: icemanstore238@gmail.com

Store: ICEMANSTORE